Helpful Videos
Frequently Asked Questions
- Can I cancel my Flexship through my back office?
- What are the benefits of chicory root-based inulin?
- How do I cancel an order that has already been processed?
- Can I activate my Flexship through my back office?
- What is Alovéa, PBC?
- What does Binary Qualified mean?
- Does the Alovéa Shake contain vitamin K?
Most Recent Questions
Contact Information
1551 Corporate Drive,
Suite 200
Irving, Texas 75038
Phone: (888) 280-9555
Email: info@alovea.com
Hours: 9am – 6pm CT M-F
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Knowledgebase
Knowledgebase Articles
All Alovéa products are gluten free.
The beets are not organic but they are non-GMO. The beets are
conventionally grown in various locations throughout the United...
As with any nutritional program during pregnancy and post pregnancy,
we recommend consulting with your Physician
prior to use.
No, there is no formal approval process by the FDA for finished
products such as Shakes. EvolvHealth
provides the highest qualit...
No, the whey protein contains some lactose.
Yes, there is 300mg per serving of Omega 3 in the Evolv Shake, from
the flax seeds and the ModCarb(tm).
Yes, please click on the "Order" tab, then select "Manage Flexship".
Update your Flexship with the product that you want, click ...
Yes. Sign in to your back office, go to the "Order" tab, then select
"Manage Flexship" and a new page will open. You will then h...
You can change your contact information by logging into your back
office. Go to Account and then My Account. From there, you ...
Yes, log into your back office, click on User Profile, then Website
Info, look at upper far right corner and click "website/l...
As we do with all Evolv products, we suggest speaking with your health
care professional before
beginning this or any new nutrit...
Yes, you are able to get a refund if the SBP Elite subscription is
cancelled within three days of it being billed. Please keep i...
No, a Member or Preferred Customer cannot currently make changes to
their Flexship after it has processed.
Yes, you can process an order outside of the Flexship schedule, but
please note that when an order is processed outside of your ...
Distributors may not sell Evolv products from a commercial outlet, nor
may distributors display or sell Evolv products or litera...
Yes, according to our Policies and Procedures you have the option to
do a name change on your account, this is called a Chang...
All Evolv products can be taken by Vegans except the shakes, which
have milk.
Yes, but we would not recommend anything but water.
Alovéa makes no claims (including personal testimonials) as to any
therapeutic, curative or beneficial properties of any product...
Personal Volume in excess of 70 in any given week rolls to your pay
team leg.
You must have an active Flexship (75 PV) in order to receive
commissions, other than retail commissions. Also, if you are
partic...
No. However a very small amount of soy lecithin is used as an
emulsifier.
We do not send out product samples, but instead would encourage you
to contact your sponsor for a sample. Evolv is growing by...
Yes, we automatically send these forms to our members that earned more
than $600/year. If you did not earn more than $600 and yo...
The Shakes do not contain Splenda. The new and improved shake is all
natural, therefore we used Stevia.
A member's binary volume will only flush if they have insufficient
personal volume in the current and previous three weeks. ...
Neither our vanilla nor chocolate shakes contain vitamin K.
Yes, the combination of proteins, carbohydrates, and fats provide a
well balanced nutrient profile to
help keep you feeling full...
We have sent none of our products for NSF testing.
How do I get help with general information?
* Please visit our Knowledgebase as there are several different
categories th...
Please contact our Member Service Advisors at 888-280-9555. They will
be able to process an order for you, as you are unable to ...
Either contact Member Services or sign in to your back office and
cancel it at Order > Manage Flexship. Flexship cancellation...
The Evolv product is sold by an independent distributor or custoner,
who introduced you to Evolv. It is always best to contac...
To retrieve your log in information including username and/or
password, you can use the "Forgot Password?" link, or reach us by
...
If the product to be returned is within our 30 day return policy and
is in a resalable condition, you are able to return it. Ple...
To track your order, you can log into your eCenter and go to the
"Order" tab and then to "Order History". Tracking numbers shoul...
The Flexship agreement states that you must contact us 48 hours prior
to your Autoship generation date. The Flexship is for Satu...
To cancel your Flexship without being charged a fee, please send an
email to info@alovea.com or call Member Services at 888-280-...
To change your password, log into your back office, click on User
Profile, look at the far right hand corner and click on the Ch...
To remain active you need to meet your 70 PV requirement in the
current and previous three weeks.
One way of meeting this ...
You may sign in to your back office and go to the "Order" tab and then
select "Manage Flexship". You are also able to reach out ...
When you look at your binary view report, you will see arrows below
each icon. You use those arrows to navigate. The arrows t...
If you see an image somewhere on the web that you like and want to use
as your cover photo on Facebook, right click on it and sa...
If you wish to return your product for a refund, please be advised
that per Alovéa Policies and Procedures, Alovéa cannot acc...
Please send your inquiry to info@evolvhealth.com and the request will
be given to the events coordinator.
Customers and Affiliates can become SBPs after they enroll by clicking
on the "Upgrade Now" link which is located on the far lef...
Flexship generates an order every 28 days and is processed on the
Friday before your fourth commission week. Your first Flexship...
When your Autoship of $100 or greater runs, the system will look back
at the previous four commission weeks to determine if you ...
The Shake comes in two convenient packaging methods: A large pouch
containing 14 servings
(scoop included), and a box with 14 in...
It takes about 3 to 5 business days to be updated.
It normally takes 5-7 business days to refund an order after the order
has been returned, but please call Member Services for ve...
14 Shake Packets come in a carton.
2 Pills a day, 20-30 minutes before breakfast and dinner.
You can replace up to two meals per day.
Fourteen (14)
We recommend 1-2 Evolv Shakes per day.
The milk is coming from the whey protein which is a by-product of
making cheese from cows milk. Whey is left over when milk coag...
There are 12 grams of protein per serving in both the Vanilla and
Chocolate Evolv Shake.
You need to log into your back office, go to the Order Tab and click
on Order Now. You will have to choose the product and go st...
In order to maintain the integrity of the Evolv Compensation Plan
Policies Manual, husbands and wives or common-law couples
(...
If you had earnings less than $600 USD, or if you reside in Canada, we
do not send out a 1099 as it is not required for filing w...
Please contact our Member Services Advisors at 888-280-9555 and
request the 72 Hour Correction Form. If you contact us within 72...
Refusal of product is not an appropriate way to return product
without first discussing the matter with Member Services. All ...
You are always considered active if you have 70 PV in the current or
previous three commission weeks whether the PV is coming fr...
We at Alovéa strive to do our best with our members and if there is
something we are doing wrong, we would like to know so th...
We fully support your ability to run your business as a business
entity rather than with your personal name. Please request t...
Our policy and procedure agreement does state that husbands and wives
cannot both be distributors. However, exceptions can be ma...
Evolv recognizes your concern and rest assured that we are doing
everything in our power to lower the costs for our members. The...
The sweeteners used in the Evolv Shake all have a low Glycemic Index,
however we advise anyone
with a health condition to consul...
You can become a member with the SBK Kit only, but please be advised
that you will be an inactive member, your sponsor will not ...
Yes, you can rejoin Evolv after cancelling your membership. Generally
you must sit out a 6 month waiting period. Evolv will cons...
Yes, you can process the order and then change your auto ship date
into your back office, Order/Autoship tab.
Limitless has not been specifically tested for its impact on blood
thinners. Limitless contains negligible levels of vitamin K. ...
As with any nutritional program for someone with high blood pressure,
we recommended consulting with your Physician prior to use...
As with any nutritional program for someone on medication, we
recommended consulting with your Physician prior to use.
No, sucralose is not the same as aspartame.
No, the Flexship is processed on Friday, before your fourth commission
week, every 28 days and will not be the same day every mo...
Per the manufactures ,directly, the whey in the shakes is
denatured;however, all whey proteins will have a small degree of
denat...
*If you return an old check, we can reissue it without any fees.
*If we have to cancel a check, there is a re-issue fee of...
* No, there is no fee to cancel an order if it is cancelled prior to
it being processed by the warehouse.
* There is a $5....
No, there is no fee to cancel your Flexship if it is cancelled prior
to it being processed by the warehouse.
There is a $5...
No, there is no fee to cancel your Flexship if it is cancelled prior
to the order being processed or prior to it being proces...
Yes, you are required to have a minimum of 70 PV in the current or
previous three commission weeks to remain active. Once you hi...
Yes, you can pick up individual orders from the Headquarters, but
there will be a pick up fee of $5 for the first item, plus $1 ...
We are sorry to hear that your product was damaged in transit. UPS
unfortunately damages the packaging or even product on occasi...
You can re-enter your credit card information into your back office if
there has been an issue with your card. Or call us so tha...
You must contact our Member Services Department or sign in to your
back office and cancel the Flexship 2 days before the process...
During the divorce or entity dissolution process, the parties must
adopt one of the following methods of operation:
* One ...
We can correct the shipping address, while the order is still in
transit, but UPS will charge a relabeling fee. You can also ...
Alovéa fully supports your ability to use your own domain name URL to
forward to your myalovea.com website. However, if you are ...
If an applicant is under the age of majority in his or her state of
residence, the applicant may apply to become a Distributor i...
The applicant may apply to become a Distributor if he or she is at
least 16 years of age and his or her parent or legal guardian...
The concentrated oat beta-glucans in Calorie ControlTrim® may help
support or maintain healthy
cholesterol and triglyceride leve...
Inulin is a prebiotic source of soluble fiber from natural chicory
root, providing excellent nutrition in the
convenient format ...
Benefits of increased oxygen at the cellular level include increased
stamina and endurance, increased energy levels, enhanced ab...
This gluten-free ingredient contains excellent "real food" functional
energy, and may help support or maintain healthy blood glu...
Evolv SHAKE uses a nutritious blend of natural ingredients,
vitamins and naturally-sourced, low GI sweeteners.
It's the first Sh...
Evolv SHAKE uses a nutritious blend of natural ingredients and
vitamins and naturally-sourced, low GI
sweeteners. It is the firs...
The Shakes come in 2 flavors, Chocolate and Vanilla.
EvolvHealth Member Services are open for calls from 9 a.m. until 6
p.m. Monday - Friday, Central time.
* Be of age of the majority in his or her state
* Reside in the USA or US Territories or country that Evolv has
officially annou...
The Evolv Shake uses two ingredients--called ModCarb(tm) and Calorie
ControlTrim®--that have been
developed in conjunction with ...
The Shakes blend very well in 8oz of water. The Shakes can also be
made with juice, milk, soy, almond, or rice milk.
Evolv requires
* Original death certificate
* A notarized copy of the will or other instrument establishing the
successor's righ...
Binary Qualified is another term for Qualified. It is not tied to the
rank advancement system. Essentially it means that in t...
You are required to purchase a Social Business kit for $29.95 plus
tax. We believe this is a valuable asset to your business. Th...
In the direct sales industry, there are several strong plans from
which to choose. Alovéa has chosen a "Binary" compensation pla...
Alovéa, PBC is a public benefit corporation headquartered in Irving,
Texas. Our mission is to provide the marketplace with the m...
Made from whole grain oats, Calorie ControlTrim® delievers a
concentrated level of oat beta-glucans.
Calorie ControlTrim® was de...
FutureCeuticals® is a vertically integrated bio-technology company
and raw material supplier specializing in the discovery, deve...
ModCarb(tm) is a carbohydrate and beta-glucan rich functional food
derived from 6 organically grown
whole grains: oats, amaranth...
It is a veggie capsule made of hemicellulose.
Fuel does not have ATP in it. Fuel increases ATP production. Here is
an article for you to read about ATP. Please let us know if...
In order to return your order, please include the RMA# (which is the
order # plus RMA placed in from of it) on the front of y...
\N\NPRODUCT GUARANTEE\N\N
Alovéa offers a 100% 30 day money-back satisfaction guarantee (less
shipping charges) to all Custom...
\N\NPRODUCT GUARANTEE\N\N
Alovéa offers a 100% 30 day money-back satisfaction guarantee (less
shipping charges) to all Custom...
Limitless is produced and stamped with a 2 year expiration date. We
have not done studies on the product beyond that time frame....
Standard UPS shipping, items are normally delivered in 3 to 5 business
days.
The ETA is approximately 24 to 48 business hours, assuming there are
no issues with the submission.
The USA which includes Puerto Rico and, Canada.
You are able to receive your commissions in the following ways: Check,
Direct Deposit, iPayout, or Payoneer.
Organic Evaporated Cane Juice, Luo Han Guo, and Stevia. All three
sweeteners have a low glycemic
index to minimize the impact on...
1. Palatinose and what is it derived from? Here's some good
information on it: http://en.wikipedia.org/wiki/Isomaltulose [1] ...
Your membership is subject to an automatic annual renewal fee of
$24.95 due on the anniversary of your membership. The Membershi...
We end our commission weeks on Friday at Midnight Central time. We pay
one week in arrears. Any activity from a given week will ...
To remain active, you must have a qualifying order in the current or
previous three commission weeks. Placing yourself on Flexsh...
Briefly, for healthy weight management*, the Evolv Shake is ideal if
mixed with milk (or other non-dairy beverage) and taken fir...
Orders ship out the same day if they are processed by 10.30 AM CT. All
other orders processed after that time, will ship out the...
You can visit your replicated website and click on Join or Buy Now. A
new window will pop up and you will be able to choose eith...
You can download the IRS W9 form directly from the IRS. Here is a
link:
www.irs.gov/pub/irs-pdf/fw9.pdf [1]
Links:
------
[1]...
The binary organization is accessible in your back office reports.
However, only the Members that have a SBP Elite subscripti...
Please copy and paste this link: https://events.alovea.com [1]
Links:
------
[1] https://events.alovea.com
To find out if your refund has been processed, look in your Order
History tab or send an email to info@alovea.com for the curren...
Alexa Springs is a bottled spring water plant custom built near a true
high volume naturally sweet Organic spring water source. ...
In your back office, on the "Order History", you will find your order
information and tracking numbers. Please track your items ...
There are some Neo bands that will not come the adjustment tool. We
began offering the screwdriver tool to reattach the clasp wi...
Everyone who enrolls follows a web link to our site. You did so when
you enrolled. That is what others will do when they follow ...
Remember, your web alias is not prefaced by "www." Simply type your
web alias in the URL bar field behind "https://". Do not use...
We require a legal signature on file when cancelling the membership
of a Social Business Partner (SBP) who is working the Alo...
Sugar degrades (breaks down) betalains that is why we've extracted
them from the beet as beets naturally contain sugar. We sugge...
We appreciate your concern on the collection of taxes in your state,
and by extension, others. Allow us to explain why we col...
While we do not use soy as a main ingredient or source of protein,
there is a very small amount of
soy lecithin used as an emuls...
You may want to check with your internet service provider and see if
there is anything they can do to help speed up your system.
Yes, all general emails that are sent out to you are also sent out to
everyone in your downline. On occasion, a member will f...
No, your card will be charged the Friday before the scheduled date
that shows in your back office.
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