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Knowledgebase


Knowledgebase Articles
What makes Evolv unique is its Archaea Active formula, a combination of all natural ingredients found in every bottle. These ing...
While ModCarb(tm), one of the active ingredients in Evolv Shake, is gluten-free by itself, the Evolv Shake as a finished prod...
The beets are not organic but they are non-GMO. The beets are conventionally grown in various locations throughout the United...
Yes, the cPRIME Bands are waterproof. It is recommended that the bands be rinsed with fresh water after being exposed to chlorin...
As with any nutritional program during pregnancy and post pregnancy, we recommend consulting with your Physician prior to use.
No, there is no formal approval process by the FDA for finished products such as Shakes. EvolvHealth provides the highest qualit...
No, the whey protein contains some lactose.
No micro-organisms live in the bottle, but through the formula and manufacturing process we have created some sort of cell signa...
Yes, there is 300mg per serving of Omega 3 in the Evolv Shake, from the flax seeds and the ModCarb(tm).
Whether it's our commitment to recycling, or our fundamental belief in stewardship of all of our resources, together let's keep ...
The only certified organic ingredients in our formula are the extracts of alfalfa sprouts and leaves in the Evolv Water and Gel.
Yes, please click on the "Order" tab and the Autoship profile will automatically come up. Update your Autoship with the product ...
Yes, you can activate your uEvolv Center just by clicking on your "Account" tab in the back office, and then select the "Website...
No, you will need to contact Member Services to have it cancelled. You can simply email us at info@evolvhealth.com from the emai...
You can change your contact information by logging into your back office. Go to Account and then My Account. From there, you can...
If you are an uEvolv Center member, you may log into your back office, go to Account, and click on the Website Information tab. ...
As we do with all Evolv products, we suggest speaking with your health care professional before beginning this or any new nutrit...
Yes you are able to get a refund if uEvolv Center is cancelled within two days of the it being billed. Please keep in mind that ...
No, a Member or Preferred Customer cannot currently make changes to their autoship after it has processed.
We appreciate your interest in purchasing our product. If one of our Distribution Centers is convenient to your location, you ma...
Yes, you can process an order outside of the autoship schedule, but please note that when an order is processed outside of your ...
Distributors may not sell Evolv products from a commercial outlet, nor may distributors display or sell Evolv products or litera...
The sale, transfer or assignment of an Evolv business, and the sale, transfer, or assignment of an interest in a Business Entity...
Yes, according to our Policies and Procedures you have the option to do a name change on your account. For this change we need 3...
cPRIME makes no healing, curative or medical claims or warranties regarding its products. cPRIME's products do not diagnose, cur...
Our lab told us that we should NOT freeze the gel. Although the Archaea Active water can be frozen and thawed without effect, no...
The Evolv Gel was not formulated for ultrasounds. It has not been tested as such and there are no plans for testing at this time...
Freezing temperatures do not negatively affect the Evolv product. The Archaea Active formula is not harmed by temperature change...
All Evolv products can be taken by Vegans except the shakes, which have milk.
Yes, but we would not recommend anything but water.
\N\NTREY WHITE ON THE ROOTS OF EVOLVHEALTH \N\N \N\NBRENT HICKS, CEO OF EVOLVHEALTH, DESCRIBES HIS VISION \N\N \N\NBRENT...
Personal Volume in excess of 80 in any given week rolls to your pay side.
You have to have an active auto ship - 75 PV, in order to receive commissions, other than retail commissions. Also, if you are p...
No, you don't have to keep the uEvolv Center service for a determined amount of time, but please note that we do not offer parti...
No. However a very small amount of soy lecithin is used as an emulsifier.
We appreciate your desire to give back. Built into the DNA of EvolvHealth is giving. Currently, our focus has been on disaster r...
We do not send out product samples, but instead would encourage you to contact your sponsor for a sample. Evolv is growing by...
Yes, we automatically send these forms to our members that earned more than $600/year. If you did not earn more than $600 and yo...
The Shakes do not contain Splenda. The new and improved shake is all natural, therefore we used Stevia.
A member's binary volume will only flush if they have insufficient personal volume in the current or previous three weeks. This ...
EvolvHealth makes no claims (including personal testimonials) as to any therapeutic, curative or beneficial properties of any pr...
FutureCeuticals has not endorsed the product. By affixing its TargeTest seal, FutureCeuticals endorses the Archaea Active formul...
Yes, the combination of proteins, carbohydrates, and fats provide a well balanced nutrient profile to help keep you feeling full...
Neither our vanilla nor chocolate shakes contain vitamin K.
It's rare that the product is x-rayed, but it can happen. Most often it would be x-rayed only when crossing international border...
We have sent none of our products for NSF testing. Evolv Water has been WADA tested and meets those standards.
Please contact our Member Service Advisors at 888-280-9555. They will be able to process an order for you, as you are unable to ...
Contact Member Services within 2 business days for all changes to autoship. You can contact us by e-mail or phone. Zeroing out t...
The Evolv product is sold by an independent distributor. Who introduced you to Evolv? It would be best to contact that person...
To retrieve your log in information including username and/or password, please reach us by sending an email to info@evolvhealth....
If the product to be returned is within our 30 day return policy and is in a resalable condition, you are able to return it. Ple...
To track your order, you can log into your eCenter and go to the "Order" tab and then to "Order History". Tracking numbers shoul...
The Autoship agreement states that you must contact us 48 hours prior to your Autoship generation date. Please notify EvolvHealt...
To cancel your Autoship without being charged a fee, please send an email to info@evolvhealth.com or call Member Services at 888...
In order to cancel your subscription to uEvolv Center, you have to log into your back office, click on Account (right hand corne...
To change your password, visit your uEvolv Center, click on Account (right hand corner, at the top), then click on the My Accoun...
The best way to clean the cPRIME bands is with a Tide stain removal pen.
To remain active, every 4 week period, you need to meet your 75 PV requirement. If you go longer than 4 commission weeks with ...
You may login to your back office and go to the "Order" tab and then Autoship. You would make your updates there. You are also a...
When you look at your binary view report, you will see arrows below each icon. You use those arrows to navigate. The arrows t...
If you see an image somewhere on the web that you like and want to use as your cover photo on Facebook, right click on it and sa...
To register your e84 Challenge, you have to log into your back office and on the Home page click on the grey cPrime band wher...
If you wish to return your product for a refund, please be advised that per EvolvHealth Policies and Procedures, Evolv cannot...
Please send your inquiry to info@evolvhealth.com and the request will be given to the events coordinator.
We can convert a customer account into a member account by contacting EvolvHealth Member Services. We need to know where in the ...
When your Autoship of $100 or greater runs, the system will look back at the previous four commission weeks to determine if you ...
Autoship generates an order every 28 days and is processed on the Saturday starting that commission week. Your first Autoship co...
The Shake comes in two convenient packaging methods: A large pouch containing 14 servings (scoop included), and a box with 14 in...
It takes about 3 to 5 days business days to be updated.
The ETA for the HyperWallet process to go through is about 3 to 5 business days.
It normally takes 5-7 business days to refund an order after the order has been returned, but please call EvolvHealth Member Ser...
We don't know how long the effects of Evolv Water will last. It varies by person and by your body's needs. We recommend 2 bottle...
1 case of Evolv contains 24 bottles. The bottles are 16.9 fl. oz.
14 Shake Packets come in a carton.
2 Pills a day, 20-30 minutes before breakfast and dinner.
You can replace up to two meals per day.
We recommend 1-2 Evolv Shakes per day.
The amount you will need to spend to remain active and commissionable will vary depending on the product that is purchased, but ...
Every person's needs are different. Obviously, at a blood oxygen level of 98 or higher there will be little seen in an increase....
There are no set recommendations for how much Evolv Water should be taken and at what frequency for people with low oxygen.
The milk is coming from the whey protein which is a by-product of making cheese from cows milk. Whey is left over when milk coag...
There are 12 grams of protein per serving in both the Vanilla and Chocolate Evolv Shake.
You need to log into your back office, go to the Order Tab and click on Order Now. You will have to choose the product and go st...
In order to maintain the integrity of the Evolv Compensation Plan Policies Manual, husbands and wives or common-law couples (col...
We have never heard of anyone having an allergic reaction to milk whey protein. Ingredients are used as a catalyst. Milk whey...
If you had earnings of $600 or less we do not send out a 1099 , because it is not required for filings with the IRS.
Please contact our Member Services Advisors at 888-280-9555 and request the correction form. If you contact us within 72 hours a...
Log into your back office, click myBizCenter, then Documents and you will find the Business Entity Form. Please fill in the form...
Refusal of product is not an appropriate way to return product without first discussing the matter with Member Services. Due to ...
We have several Distribution Centers. Different products can be sent out of entirely different distribution center. For example,...
We at Evolv strive to do our best with our members and if there is something we are doing wrong, we would like to know so tha...
As you can imagine, all of us, especially Mr. White, are exceptionally busy getting our program up and running for you, our memb...
We fully support your ability to run your business as a business entity rather than with your personal name. Prior to enrolling,...
Our policy and procedure agreement does state that husbands and wives cannot both be distributors. However, exceptions can be ma...
Evolv recognizes your concern and rest assured that we are doing everything in our power to lower the costs for our distributors...
The sweeteners used in the Evolv Shake all have a low Glycemic Index, however we advise anyone with a health condition to consul...
You are always considered Active if you have 75 PV in the current or previous three commission weeks. However, you are required ...
You can become a member with the Membership Kit only, but please be advised that you will be an inactive member, your sponsor wi...
Yes, you can rejoin Evolv after cancelling your membership. Generally you must sit out a 6 month waiting period. Evolv will cons...
Yes, you can process the order and then change your auto ship date into your back office, Order/Autoship tab.
There is no shipping fee on pick-up orders. The Distribution Center charges a handling fee that varies from location to location...
Yes, cPRIME is safe for animals/pets. Many of our customers have their pets wearing cPRIME and we may have the technology embedd...
Slight temperature increase does not negatively affect the Evolv water product. Freezing or exposure to heat will not damage it....
Limitless has not been specifically tested for its impact on blood thinners. Limitless contains negligible levels of vitamin K. ...
As with any nutritional program for someone with high blood pressure, we recommended consulting with your Physician prior to use...
As with any nutritional program for someone on medication, we recommended consulting with your Physician prior to use.
Shipping is not free on auto ship orders. If you need details regarding a specific item with shipping cost, feel free to call th...
No, sucralose is not the same as aspartame.
We don't have a patent on the formula; we have what is called a proprietary or "secret" formula. This is the same type of thing ...
No, the autoship is processed on Saturday, the first day of our commission week, every 28 days and will not be the same day ever...
Yes, the bottle is BPA free. Bisphenol A, commonly abbreviated as BPA, is an organic compound with two phenol functional grou...
All of our bands are equally as effective as the other. It is simply a matter of fashion and usage preference. If you have an ac...
No. The FDA does not approve formulas for nutraceutical products. However, the ingredients used in the formulation are all found...
No. Although Evolv looks, smells, and tastes just like water, it is an Archaea Active beverage which is a blend of certified org...
The new Shake is currently available in the US and Canada.
The levels of contamination of natural water (rivers and lakes) is an average of 1.0 to 1.3 ppm, (Rio Paraguay) The limit all...
Per the manufactures ,directly, the whey in the shakes is denatured;however, all whey proteins will have a small degree of denat...
If you return the old check, we can reissue it without any additional fee, but if we have to cancel the original, there is a fee...
No, there is no fee for the Basic eCenter.
Yes, there is fee for uEvolv Center of $29.95 a month plus any applicable taxes.
If you place an order by mistake during regular business hours, we may be able to cancel the order and void the charge without i...
Yes, there is a $25.00 restocking fee that is incurred once the Distribution Center notifies Evolv that they were able to get th...
No, there is not a fee to cancel your Autoship if it is cancelled prior to the order being processed. If the order has already p...
Yes, we have a number of flat rate product packages for Alaska and Hawaii. These are available during Enrollment by clicking on ...
Yes, you are required to have a minimum of 75 PV in the current or previous three commission weeks to remain active. Once you hi...
There are no Archaea present in the formula. Archaea Active is a marketing term. The water and future products manufactured util...
Absolutely none! We want everyone to be healthy. We do recommend discussing your challenge with your doctor first.
Yes, members who are actively growing their business have the convenience of accessing several reports that keeps them in touch ...
Yes, Evolv water is alkaline. Alkaline is a measurement of the pH of the water primarily based on the mineral content. It is adv...
Yes, you can pick up individual orders from the Headquarters, but there is a pick up fee and there will be two categories for ou...
You must contact our Member Services Department 2 days before the Autoship processing date, so we can cancel it in time.
You can re-enter your credit card information into your back office if there has been an issue with your card. Or call us so tha...
We are sorry to hear that your product was damaged in transit. Our carrier unfortunately damages the packaging or even product o...
During the divorce or entity dissolution process, the parties must adopt one of the following methods of operation: * One ...
We can correct the shipping address, while the order is still in transit, but UPS will charge $12 relabeling fee. You can also c...
Evolv fully supports your ability to use your own domain name URL to forward to your myevolv.com website. However, if you are us...
If an applicant is under the age of majority in his or her state of residence, the applicant may apply to become a Distributor i...
Forthe latest EvolvHealth videos, please visit our EvolvHealth YouTube Channel [1]. \N\NTREY WHITE - 2012 EVOLV NORTH AMERICA...
As a purchaser of a Momentum kit, you will be paid as 2K. The system will show you what level your account volume is at, regardl...
Please send a picture of your rusting clasp to info@evolvhealth.com along with your Member ID or Preferred Customer ID number. I...
While we do not use soy as a main ingredient or source of protein, there is a very small amount of soy lecithin used as an emuls...
What type of sugar is there in the Fix? 1. Palatinose and what is it derived from? Here's some good information on it: htt...
The applicant may apply to become a Distributor if he or she is at least 16 years of age and his or her parent or legal guardian...
The concentrated oat beta-glucans in Calorie ControlTrim® may help support or maintain healthy cholesterol and triglyceride leve...
Inulin is a prebiotic source of soluble fiber from natural chicory root, providing excellent nutrition in the convenient format ...
The benefit of having the uEvolv Center is that you have access to the Evolv training calls, access to unlimited reports, you ar...
Benefits of increased oxygen at the cellular level include increased stamina and endurance, increased energy levels, enhanced ab...
This gluten-free ingredient contains excellent "real food" functional energy, and may help support or maintain healthy blood glu...
Evolv SHAKE uses a nutritious blend of natural ingredients, vitamins and naturally-sourced, low GI sweeteners. It's the first Sh...
Vanilla 2 Chocolate 2 Fuel 4 Limitless 4 Shake Samples 4 Fix 4 Neo 2 Kit ...
Vanilla 1 Chocolate 1 Fuel 2 Limitless 2 Shake Samples 2 Fix 2 Neo 1 Kit ...
Our older bands are made of silicone and polyurethane. The newer bands are 100% silicone. They are latex free.
The cPRIME NEO is geared towards those concerned with fashion. The NEO is molded from surgical grade polyurethane and embedded w...
There is no difference between the Burn and NEO from an effectiveness standpoint as they both have the same technology in them. ...
The Shakes come in 2 flavors, Chocolate and Vanilla.
EvolvHealth Member Services are open for calls from 9 a.m. until 7 p.m. Monday - Thursday and 9 a.m. until Midnight on Friday, a...
There is less than 100 parts per BILLION in total of all the ingredients used in the biobase to create the Archaea Active for...
* Be of age of the majority in his or her state * Reside in the USA or US Territories or country that Evolv has officially annou...
The Evolv Shake uses two ingredients--called ModCarb(tm) and Calorie ControlTrim®--that have been developed in conjunction with ...
The Shakes blend very well in 8oz of water, a bottle of Evolv water is a perfect mix! The Shakes can also be made with juice, mi...
USA and Puerto Rico, Canada, Mexico, Peru and Colombia
Evolv requires * Original death certificate * A notarized copy of the will or other instrument establishing the successor's righ...
Archaea Active describes the energy advancing benefits scientifically demonstrated through ex vitro testing that have been shown...
Binary Qualified is a term from the compensation plan. You need to be active with 75 Personal Volume points, have 300 Binary Vol...
Evolv's nutraceutical beverage combines the colorless and flavorless Archaea Active formula with natural spring water. Simply pu...
You are required to purchase a Distributor's Starter kit for $59.95. We believe this is a valuable asset to your business. This ...
In the direct sales industry, there are several strong plans from which to choose. Evolv has chosen a "Binary" compensation plan...
Ionization is the physical process of converting an atom or molecule into an ion by adding or removing charged particles such...
Made from whole grain oats, Calorie ControlTrim® delievers a concentrated level of oat beta-glucans. Calorie ControlTrim® was de...
EvolvHealth, LLC is a direct sales consumer health company headquartered in Dallas, Texas. Its purpose is to help people improve...
FutureCeuticals® is a vertically integrated bio-technology company and raw material supplier specializing in the discovery, deve...
ModCarb(tm) is a carbohydrate and beta-glucan rich functional food derived from 6 organically grown whole grains: oats, amaranth...
Evolv's offices are located at: 5001 Spring Valley Road Suite 500W Dallas, TX 75244
The current ratio is 50/50 Archae Active formula to spring water.
Activate does not have ATP in it. Activate increases ATP production. Here is an article for you to read about ATP. Please let us...
The Signature NEO/Signature Women's NEO is the same as the NEO/Women's NEO but with exclusive colors, design, and packaging.
Basic eCenter - there is no monthly charge. Members have the ability to enroll new members/customers and have access to the bina...
Customers and Members have 60 days to exchange a cPRIME band in resalable condition and are subject to a 10% exchange fee as wel...
It is a veggie capsule made of hemicellulose.
The pH is neutral and is tested between 7.4 and 8.
In order to return your order, please include the RMA# (which is the order #) on the front of your case and ship it to the appro...
Evolv offers a 100% 30 day money -back satisfaction guarantee (less shipping charges) to all Preferred Customers and Retail Cust...
All cPRIME bands come with a 60-day product warranty. If you have a band that breaks within this timeframe, please contact Membe...
Evolv's nutraceutical beverage combines the colorless and flavorless Archaea Active formula with natural spring water. The premi...
We can refund 90% of orders (10% restocking fee) that are 30 days old or less. All product must be in resalable condition. -Cus...
Customers and Members have 30 days to return any resalable cPRIME product for a 90% refund, less shipping.
The shelf life of Evolv's products is approximately 1 year. A "best by" date should be stamped on the product, which is 1 years ...
Limitless is produced and stamped with a 2 year expiration date. We have not done studies on the product beyond that time frame....
Size Millimeters Inches Small 160 6.3 Medium 180 7 Medium/Large 190 7.5 Large 20...
Standard UPS shipping, items are normally delivered in 3 to 5 business days.
The ETA is approximately 24 to 48 business hours, assuming there are no issues with the submission.
You are able to receive your commissions in the following ways: Check, Direct Deposit, iPayout, Payoneer and Paylution, previous...
The Evolv Water is the only product available for pick up in Canada.
Organic Evaporated Cane Juice, Luo Han Guo, and Stevia. All three sweeteners have a low glycemic index to minimize the impact on...
Due to shipping constraints we are required to ship our product in everyday PET plastic water bottles (PET Class 1), the same ki...
Whey, rice and pea proteins
The term nutraceutical is a blend of the words nutrition and pharmaceutical. Nutraceutical products in the marketplace are engin...
Your membership is subject to an automatic annual renewal fee of $24.95 due on the anniversary of your membership. The Membershi...
We end our commission weeks on Friday at Midnight Central time. We pay one week in arrears. An order placed one week will be eli...
To remain active, you must have a qualifying order in the current or previous three commission weeks. Placing yourself on autosh...
Briefly, for healthy weight management*, the Evolv Shake is ideal if mixed with milk (or other non-dairy beverage) and taken fir...
Orders are rarely processed the same day they are placed. Your order should ship within 24 business hours of being placed. The l...
You can visit your replicated website and click on Join or Buy Now. A new window will pop up and you will be able to choose eith...
Please visit youtube.com/evolvhealthespañol [1] and you will be able to watch several videos in Spanish. Links: ------ [1] http...
You can download the IRS W9 form directly from the IRS. Here is a link: www.irs.gov/pub/irs-pdf/fw9.pdf [1] Links: ------ [1]...
The binary organization is accessible in your back office reports. However, only the Premier eCenter allows you to log into the ...
c is the symbol for the speed of light in physics. Prime means "derived from".
You can log into your eCenter through your replicated Evolv website or on www.evolvhealth.com by clicking on Log into eCenter, a...
To find out if your refund has been processed, look in your Order History tab or send an email to info@evolvhealth.com for the c...
Alexa Springs is a bottled spring water plant custom built near a true high volume naturally sweet Organic spring water source. ...
In your eCenter, on the "Order History", you will find your order information and tracking numbers. Please track your items with...
There are some Neo bands that will not come the adjustment tool. We began offering the screwdriver tool to reattach the clasp wi...
The studies of the benefits of the proprietary Archaea Active formula and process was produced by FutureCeuticals, a vertically ...
One of the world's most respected research institutions, and independent testing laboratory, FutureCeuticals Research have done ...
Everyone who enrolls follows a web link to our site. You did so when you enrolled. That is what others will do when they follow ...
Remember, your web alias is not prefaced by "www." Simply type your web alias in the URL bar field behind "https://". Do not use...
Based on recent studies, research and the preferences of our Customers and Members, we wanted to provide a healthy shake using s...
We require a legal signature on file. You can email the request if you are able to scan it in.
Sugar degrades (breaks down) betalains that is why we've extracted them from the beet as beets naturally contain sugar. We sugge...
We appreciate your concern on the collection of taxes in your state, and by extension, others. Allow us to explain why we col...
We had many requests for a longer NEO to fit those with larger wrists. The XL NEO only comes in Black/Ice Blue and is 9.5 inches...
Please remember shipping costs are determined by weight and distance. CANADA: The cost to mail a letter in Canada is 30% higher...
You may want to check with your internet service provider and see if there is anything they can do to help speed up your system.
Water is the most consumable product on the planet and there are many benefits from increased hydration. Better hydrated cells a...
Yes, all general emails that are sent out to you are also sent out to everyone in your down line. On occasion, a member will ...
Yes, we are looking into flavoring options. The best way to get diverse flavors quickly, however, is through the Shake recipes a...
Yes, but it may take 1-2 days before your financial institute to post the charge.
Frequently Asked Questions 
 
Most Recent Questions 
 
USA 1.888.280.9555  l  Mexico 55.8421.3602  l Peru 51.1708.6944  l  Chile  56.2570.8612  l  Colombia 01.800.518.2176
Email: info@evolvhealth.com
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