Frequently Asked Questions
Most Recent Questions
Contact Information

1551 Corporate Drive,
Suite 200
Irving, Texas 75038

Phone: (888) 280-9555

Email: info@alovea.com

Hours: 9am – 6pm CT M-F

Welcome

Welcome

What is your question? Please type in your question below and click search.
Knowledgebase
   


Knowledgebase Articles
If the product to be returned is within our 30 day return policy and is in a resalable condition, you are able to return it. Ple...
The Flexship agreement states that you must contact us 48 hours prior to your Autoship generation date. The Flexship is for Satu...
If you wish to return your product for a refund, please be advised that per Alovéa Policies and Procedures, Alovéa cannot acc...
It normally takes 5-7 business days to refund an order after the order has been returned, but please call Member Services for ve...
Refusal of product is not an appropriate way to return product without first discussing the matter with Member Services. All ...
* No, there is no fee to cancel an order if it is cancelled prior to it being processed by the warehouse. * There is a $5....
We are sorry to hear that your product was damaged in transit. UPS unfortunately damages the packaging or even product on occasi...
In order to return your order, please include the RMA# (which is the order # plus RMA placed in from of it) on the front of y...
\N\NPRODUCT GUARANTEE\N\N Alovéa offers a 100% 30 day money-back satisfaction guarantee (less shipping charges) to all Custom...
(888) 280-9555
Email: info@alovea.com
© 2020 Alovéa, PBC. All rights reserved.