Frequently Asked Questions
Most Recent Questions
Contact Information

1551 Corporate Drive,
Suite 200
Irving, Texas 75038

Phone: (888) 280-9555

Email: info@alovea.com

Hours: 9am – 6pm CT M-F

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Knowledgebase
   


Knowledgebase Articles
Yes, please click on the "Order" tab, then select "Manage Flexship". Update your Flexship with the product that you want, click ...
Yes. Sign in to your back office, go to the "Order" tab, then select "Manage Flexship" and a new page will open. You will then h...
No, a Member or Preferred Customer cannot currently make changes to their Flexship after it has processed.
Yes, you can process an order outside of the Flexship schedule, but please note that when an order is processed outside of your ...
You must have an active Flexship (75 PV) in order to receive commissions, other than retail commissions. Also, if you are partic...
Either contact Member Services or sign in to your back office and cancel it at Order > Manage Flexship. Flexship cancellation...
You may sign in to your back office and go to the "Order" tab and then select "Manage Flexship". You are also able to reach out ...
Flexship generates an order every 28 days and is processed on the Friday before your fourth commission week. Your first Flexship...
Refusal of product is not an appropriate way to return product without first discussing the matter with Member Services. All ...
You are always considered active if you have 70 PV in the current or previous three commission weeks whether the PV is coming fr...
No, the Flexship is processed on Friday, before your fourth commission week, every 28 days and will not be the same day every mo...
No, there is no fee to cancel your Flexship if it is cancelled prior to it being processed by the warehouse. There is a $5...
No, there is no fee to cancel your Flexship if it is cancelled prior to the order being processed or prior to it being proces...
You can re-enter your credit card information into your back office if there has been an issue with your card. Or call us so tha...
You must contact our Member Services Department or sign in to your back office and cancel the Flexship 2 days before the process...
To remain active, you must have a qualifying order in the current or previous three commission weeks. Placing yourself on Flexsh...
No, your card will be charged the Friday before the scheduled date that shows in your back office.
(888) 280-9555
Email: info@alovea.com
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