Frequently Asked Questions
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Contact Information

1551 Corporate Drive,
Suite 200
Irving, Texas 75038

Phone: (888) 280-9555

Email: info@alovea.com

Hours: 9am – 6pm CT M-F

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Knowledgebase
   


Knowledgebase Articles
Yes. Sign in to your back office, go to the "Order" tab, then select "Manage Flexship" and a new page will open. You will then h...
Yes, you are able to get a refund if the SBP Elite subscription is cancelled within three days of it being billed. Please keep i...
The sale, transfer or assignment of an Alovéa business, and the sale, transfer, or assignment of an interest in a Business En...
Yes, according to our Policies and Procedures you have the option to do a name change on your account, this is called a Chang...
Either contact Member Services or sign in to your back office and cancel it at Order > Manage Flexship. Flexship cancellation...
The Flexship agreement states that you must contact us 48 hours prior to your Autoship generation date. The Flexship is for Satu...
We at Alovéa strive to do our best with our members and if there is something we are doing wrong, we would like to know so th...
* No, there is no fee to cancel an order if it is cancelled prior to it being processed by the warehouse. * There is a $5....
No, there is no fee to cancel your Flexship if it is cancelled prior to it being processed by the warehouse. There is a $5...
No, there is no fee to cancel your Flexship if it is cancelled prior to the order being processed or prior to it being proces...
You must contact our Member Services Department or sign in to your back office and cancel the Flexship 2 days before the process...
We require a legal signature on file when cancelling the membership of a Social Business Partner (SBP) who is working the Alo...
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Email: info@alovea.com
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